BEFORE: The existing product was difficult to navigate and monotonous to use, so we set out to improve work flows and improve the user experience.
An Insights Photo Book was created using photos taken by employees to gain an understanding of their workspace and insights
Two main personas where created to: lab technicians and working lab managers.
Through workshops and white-boarding, we began the design and research process aligning with user goals.
Wireframes show the flow of information a lab technician needs to identify a work phase and status of lab tests.
Wireframes show the flow of information a lab manager reads for an individual patient.
BEFORE, the redesign on left. AFTER the redesign on right.